PRIVACY POLICY

1. Introduction

This Privacy Policy explains how Marbella Platinum Concierge S.L. and M&M GOLD ("we," "our," "us") collect, process, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish and EU privacy laws.

By using our services, registering for events, or interacting with our website, you consent to the collection and processing of your data as described in this policy.

2. Data We Collect

We collect the following personal data when you register for our events, use our services, or communicate with us:

• Full name
• Phone number
• Email address

This data is collected through registration forms, direct communication, or event participation.

3. Purpose of Data Processing

We process your personal data for the following purposes:

• Event Management: To facilitate registration, verify entry, and manage event logistics.
• Marketing & Promotions: To inform you about upcoming events, exclusive offers, and promotions related to Marbella Platinum Concierge S.L. and M&M GOLD.
• Customer Support: To respond to inquiries, provide assistance, and improve our services.

Your data will not be sold, rented, or shared with third parties for unrelated marketing purposes.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

• Your Consent: When you voluntarily provide your information for registration and marketing communications.
• Contractual Necessity: To fulfill our obligations related to event registration and participation.
• Legitimate Interests: To improve our services, ensure security, and promote relevant events.

You may withdraw your consent for marketing communications at any time by contacting us at privacy@marbellaplatinumconcierge.com.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

• Event registration data is stored for up to 1 year after the event.
• Marketing data is retained until you opt out.
• Legal and accounting records are retained as required by applicable laws.

6. Data Protection & Security

We implement strict security measures to protect your personal data against unauthorized access, disclosure, or misuse. These include:

• Secure servers and encrypted storage.
• Access control measures restricting unauthorized access.
• Regular security audits and updates.

Despite our efforts, no online transmission or storage system can be 100% secure.

7. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct any inaccurate or incomplete data.
• Right to Erasure ("Right to Be Forgotten"): Request deletion of your data, where legally applicable.
• Right to Restrict Processing: Limit how we process your data.
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Object: Object to the processing of your data for marketing purposes.

To exercise your rights, contact us at privacy@marbellaplatinumconcierge.com.

8. Third-Party Data Processing

We may use third-party service providers (e.g., email marketing tools, event management software) to process your data. These providers comply with GDPR regulations and are contractually obligated to protect your personal data.

Your data may also be disclosed if required by law enforcement, regulatory authorities, or legal obligations.

9. International Data Transfers

If data is transferred outside the European Economic Area (EEA), we ensure adequate protection measures are in place, such as:

• Data processing agreements with standard contractual clauses.
• Transfers to countries with an adequacy decision by the European Commission.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated "Effective Date."

We encourage you to review this policy periodically. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Us

If you believe your data protection rights have been violated, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD) or the relevant supervisory authority in your country.

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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